Return & Refund Policy – Akram Mart

At Akram Mart, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

📦 Return Eligibility

You may request a return if:

• You received a wrong product.
• You received a damaged product.
• The product was defective upon arrival.
• The item delivered does not match your order.

To be eligible for a return:

• The product must be unused and in its original packaging.
• The return request must be made within 24 hours of receiving the order.
• Proof of purchase and product photos may be required.

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🚫 Non-Returnable Items

For hygiene, health, and safety reasons, the following products cannot be returned or exchanged once delivered:

• Personal care products
• Intimate products
• Opened lubricants or gels
• Opened sprays
• Opened supplements
• Products with broken seals
• Used or damaged items caused by the customer

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🔄 Exchange Policy

If you receive a damaged, defective, or incorrect product, Akram Mart will arrange a replacement subject to stock availability.

Exchange requests must be submitted within 24 hours of delivery.

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💰 Refund Policy

Refunds are applicable only when:

• The ordered product is unavailable after payment.
• A replacement product cannot be provided.
• An order is canceled before shipment.

Approved refunds will be processed within 3–7 business days through the original payment method or mobile banking.

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❌ Order Cancellation

Customers may cancel an order before it has been shipped.

Once an order has been dispatched to the courier, cancellation requests may not be accepted.

Akram Mart reserves the right to cancel any order due to:

• Pricing errors
• Stock unavailability
• Suspicious or fraudulent activity
• Incomplete customer information

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🚚 Return Shipping

• If the return is due to our error (wrong, damaged, or defective item), Akram Mart will cover the return shipping cost.
• If the return is requested for any other valid reason, shipping charges may be deducted from the refund amount.

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📞 Return Request Process

To request a return or exchange:

1. Contact our support team within 24 hours of delivery.
2. Provide your order number.
3. Share clear photos or videos of the issue.
4. Our team will review the request and provide further instructions.

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🔒 Customer Privacy

All return and support requests are handled with complete confidentiality. Customer information and order details remain private and secure.