Akram Mart Order Procedure

How to Place an Order at Akram Mart

Akram Mart is committed to providing a simple, secure, and convenient shopping experience. Please follow the steps below to place your order successfully.

Step 1: Browse Products

• Visit the Akram Mart website or mobile application.

• Browse through product categories or use the search feature to find desired products.

• Review product details, specifications, pricing, and availability before making a purchase decision.

Step 2: Add Products to Cart

• Select the desired product.

• Choose any available options such as size, color, or quantity.

• Click the "Add to Cart" button.

• Continue shopping or proceed to checkout.

Step 3: Review Shopping Cart

Before checkout, review your cart to ensure:

• Correct products have been selected.

• Quantities are accurate.

• Product options are correct.

• Applied discounts or promotional codes are valid.

You may update quantities or remove items before proceeding.

Step 4: Proceed to Checkout

Click "Checkout" and provide the required information:

• Full Name

• Mobile Number

• Email Address (optional or required, depending on the service)

• Complete Delivery Address

• Additional delivery instructions (if applicable)

Customers are responsible for providing accurate information to avoid delivery delays.

Step 5: Select Delivery Method

Choose the available delivery option based on your location and preferences.

Delivery charges and estimated delivery times will be displayed during checkout.

Step 6: Select Payment Method

Choose your preferred payment method:

• Cash on Delivery (COD)

• Mobile Financial Services (e.g., bKash, Nagad, Rocket)

• Debit Card

• Credit Card

• Online Payment Gateway

Payment options may vary depending on location and order value.

Step 7: Confirm Order

Before submitting your order:

• Verify all personal information.

• Confirm delivery address.

• Review selected products and quantities.

• Check total payable amount, including delivery charges and applicable taxes.

Click "Place Order" to submit your order.

Step 8: Order Confirmation

After successful submission:

• An order confirmation message will be displayed.

• A confirmation SMS, email, or notification may be sent to the registered contact information.

• An Order ID will be generated for tracking and customer support purposes.

Order confirmation does not guarantee product availability and remains subject to verification.

Step 9: Order Verification

Akram Mart may contact customers to:

• Verify order details.

• Confirm delivery information.

• Prevent fraudulent transactions.

Failure to respond to verification requests may result in order cancellation.

Step 10: Order Processing

Once verified:

• The order is reviewed by our fulfillment team.

• Products are packed and prepared for shipment.

• Customers may receive status updates regarding order progress.

Step 11: Shipment and Delivery

When the order is dispatched:

• Customers may receive shipment notifications.

• Delivery partners will attempt delivery to the provided address.

• Customers should ensure availability to receive the package.

A valid recipient may be required to accept the delivery.

Step 12: Order Completion

The order is considered completed when:

• The products are successfully delivered.

• Payment has been received (if applicable).

• No immediate delivery issues are reported.

Customers are encouraged to inspect products upon delivery.

Order Cancellation

Customers may request cancellation before shipment or processing begins.

Akram Mart reserves the right to cancel orders in cases including:

• Product unavailability

• Pricing or technical errors

• Suspected fraud

• Violation of company policies

• Failure to complete verification requirements

Any eligible refunds will be processed according to the Refund Policy.

Important Notes

• Product availability is subject to stock status.

• Delivery times are estimates and may vary.

• Akram Mart reserves the right to refuse or cancel any order when necessary.

• Customers must provide accurate and complete information during checkout.

• Repeated order refusals or misuse of Cash on Delivery services may result in account restrictions.

Customer Support

For assistance regarding orders, delivery, cancellations, or payment issues, customers may contact the Akram Mart Customer Support Team through the contact information provided on the official website.

Thank you for shopping with Akram Mart.